Terms of service.

These Terms of Service explain how our Concierge Services work, what you can expect from us, and your responsibilities as a client. By signing our Puppy Profile form checkbox, you agree to these terms.

Our Services

The Canine Concierge provides a digital concierge service for dog owners, including but not limited to:

  • Puppy lifestyle management

  • Vet appointment scheduling reminders

  • Grooming bookings

  • Training session coordination

  • Lifestyle and enrichment planning

  • Travel and boarding recommendations

  • Pet insurance and food subscription comparisons

Please note: We are not veterinarians, groomers, or professional trainers. All advice or recommendations are informational, and you remain responsible for final decisions and actions regarding your dog.

Client Responsibilities

To provide the best service, you agree to:

  • Provide accurate and up-to-date information about your dog.

  • Notify us promptly of changes in your dog’s health, behaviour, or schedule.

  • Make timely payments for services booked.

Payment Terms

  • Services are offered at the agreed subscription rate or one-off package price.

  • Payments are collected via [Stripe/PayPal] upon subscription or booking.

  • Services may be paused or cancelled with 30 days’ notice.

Cancellation & Refunds

  • You may cancel one-off bookings with at least 48 hours notice.

  • Subscriptions may be cancelled with 30 days notice.

  • Refunds for services already delivered are not provided.

Limitation of Liability

The Canine Concierge is not responsible for any injury, illness, or incidents involving your dog, third-party providers (groomers, trainers, boarding), or travel arrangements.

Governing Law

These Terms are governed by the laws of England and Wales.

Agreement Confirmation

By checking the Puppy Profile form checkbox, you confirm that you have read, understood, and agree to these Terms of Service.